It’s always good to ask questions! If you have a question or query that is not resolved below, please send us a message on our contact page and we will get back to you at our earliest convenience.
Can the students go out alone?
Under NO CIRCUMSTANCES can the students leave the house without your supervision, despite what they may tell you, none of our students are allowed out without you.
Can the students travel to and from the meeting place alone?
No, regardless of age, all students need to be accompanied to the meeting point, you can arrange for a cab for them in certain circumstances, but you do need to let the organiser know the situation (by text) you are responsible for the cab and advising the driver that he needs to make himself known to the organiser at the coach.
Has the coach arrived yet?
Please do not text and call the organiser to find out if the coach is in. Please make your way to the pick-up point at the time stated on the programme. If the organiser is advised that the group will be late, they will inform you as soon as they are aware.
How will I be advised about a booking?
We will send you an email, to which you need to reply to accept or decline the booking as soon as possible. Please keep this safe as it includes the full programme including times of departure and arrival for the duration of the students visit.
I can't remember what time the coach arrives?
Please check your programme, sent by email, this will include all arrival and departure times. For convenience, the arrival time of the first day is also included on the courtesy text message you will receive a few days before arrival.
I said I could accommodate students, but now I can’t?
Please advise us immediately, but at least 7 days before the arrival of the group, unless it is an emergency.
My student has the wrong luggage?
If a student has taken the wrong luggage, it will be changed in the morning, please make sure they bring the luggage back to the coach in the morning
What if the coach arrives early or late?
We are normally advised if the coach arrival time changes (normally due to traffic), we will advise you by text as soon as we are aware, so please do check your mobile phone regularly before leaving for the meeting point, if you hear nothing, please go to the meeting point at the time stated on the programme.
What should I do if a student is feeling ill?
If you are worried about a student's health, please do not hesitate to contact the Local Organiser whatever the time of day or night.
What should I do if the students misbehave?
Generally, our students are well behaved and respect the fact they are in someone else's home. Should you need any assistance, please inform the local organiser, not the teacher. We will be happy to take this up with the teacher and the students and resolve any issues.
What should I do with the property left behind by the students?
Please place it in a bag or envelope with the date of the stay and your surname and then pass to the organiser
When will I get paid?
Payments are made on the Wednesday after the group arrive. For example if a group arrives on the Monday, you will be paid by 12pm on that Wednesday. Payments are made on a pro-rata basis.
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